FAQ
Frequently Asked Questions (FAQ)
Welcome to the Cirevalox FAQ page! Here you can find answers to many of the questions we receive most often. If you do not see the information you need, please contact our customer support team at support@cirevalox.com and include your Order Number and Order Email so we can assist you more efficiently.
Ordering & Payments
Q: How do I apply a discount code?
You can enter a discount code during checkout by following these steps:
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Add the jewelry, accessories, or other products you wish to purchase to your shopping cart.
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Select PAY WITH DEBIT/CREDIT CARD to proceed. (This applies whether you are paying through PayPal or with a credit/debit card.)
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On mobile, tap Show order summary and enter your discount code. On desktop, enter the code in the designated box shown on the right side of the checkout page.
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Complete your order using your preferred payment method.
Q: What payment methods do you accept?
We support several secure payment options, including:
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PayPal, including guest checkout
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Major credit/debit cards: Visa, MasterCard, American Express, Diners Club
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Apple Pay & Google Pay
Q: How much does shipping cost?
Our standard international shipping fee is generally USD $5.99. The final shipping charge may vary depending on your destination and any promotions available at the time of purchase. The exact shipping amount will be displayed at checkout before you submit your order.
Shipping & Delivery
Q: Do you offer international shipping?
Yes! We ship to most countries worldwide. Depending on product availability and your delivery location, your order may be dispatched from one of our available fulfillment locations.
Q: How long will delivery take?
Estimated delivery is generally around 10–20 business days after your order has been processed and shipped.
Q: How do I track my package?
Once your order has left our fulfillment facility, you will receive a shipping confirmation email containing your tracking number. You can use the tracking information provided in that email to follow your shipment.
Q: Why has my tracking information not updated?
Tracking details may require approximately 24–48 hours to become active after your shipping confirmation is issued. It is also common for tracking updates to temporarily pause while your package is being transferred between carrier facilities.
Q: Why did I receive only part of my order?
If your purchase includes multiple jewelry pieces, accessories, or other products, your items may sometimes be shipped separately from different fulfillment locations. If this happens, you may receive separate tracking numbers for each package by email.
Order Modifications & Cancellations
Q: Can I change my shipping address, name, or phone number?
These requests should be submitted as quickly as possible. Please contact us immediately at support@cirevalox.com with the subject line “Urgent: Address Change”.
Please include:
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Your Order Number
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Order Email
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Corrected shipping information
We will make reasonable efforts to update your details if your order has not already entered processing or fulfillment. Once the package has shipped, we are generally unable to change delivery information. In certain cases, you may also need to contact the shipping carrier directly.
Q: Can I change the items in my order?
If you need to adjust the size, color, quantity, style, or another order detail, please email us immediately at support@cirevalox.com with the subject line “Urgent: Order Change.”
Please provide:
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Your Order Number
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Order Email
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Details of the changes you are requesting
Changes can only be completed if your order has not yet entered the fulfillment process.
Q: Can I cancel my purchase?
If your order has not yet entered fulfillment or been shipped, please contact us as soon as possible to request cancellation.
We cannot guarantee that cancellation will be possible once processing has begun. Orders that have already been shipped generally cannot be canceled and may need to be returned after delivery in accordance with our Return & Refund Policy.
Post-Delivery Issues
Q: My order arrived damaged. What should I do?
We’re sorry to hear that your order arrived damaged. Please contact support@cirevalox.com and provide:
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Your Order Number
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Order Email
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Clear photos or video showing the damaged jewelry item, accessory, or product
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A photo of the shipping package
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A photo of the shipping label
Please keep the item and all original packaging until our customer service team has finished reviewing your case.
Q: My item has a defect or quality problem.
We take product quality seriously. Please email support@cirevalox.com with your Order Number, Order Email, and clear photos or video showing the quality issue or defect.
Our support team will review the information you provide and determine an appropriate solution.
Q: I received the wrong item or something is missing.
We apologize for the inconvenience. Please contact us at support@cirevalox.com and provide:
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Your Order Number
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Order Email
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A photo or video showing the items that arrived
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A photo of the shipping package and shipping label
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A description of the missing or incorrect item
We will review the information and work to resolve the issue as quickly as reasonably possible.
Account & Communication
Q: I did not receive my order confirmation email.
Please first check your spam or junk email folder.
If you still cannot find the confirmation, contact support@cirevalox.com from the email address used to place your order. Include your name and any available order information so our team can help locate your purchase.
Q: I still haven’t received my tracking number.
Tracking information is generally sent after your order has finished processing and has been shipped.
Please check your spam or junk folder first. If your order has already been processed and you still have not received tracking details, contact us at support@cirevalox.com for assistance.