Return & Refund Policy

At Cirevalox, we want every jewelry purchase to feel reassuring and worthwhile. If something about your order is not quite right, our customer care team is ready to help.

1. Return Eligibility & Timeframe

We offer a 30-day return period, which means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return:

  • The jewelry or accessory must be unworn, unused, and in the same condition as when you received it

  • All original packaging, tags, and any accessories included with the product must be returned

  • You must provide valid proof of purchase, such as your order confirmation or receipt

2. How to Start a Return

To begin a return request, please contact us at:
support@cirevalox.com

If your return request is accepted:

  • We will provide you with a return shipping label

  • We will send you instructions detailing where and how to send your package back

Important:
Items returned without prior approval from our team will not be accepted.

3. Damages, Defects & Incorrect Items

Please inspect your jewelry, accessories, and other purchased items as soon as your package arrives.

If an item is damaged, defective, or not the product you ordered, please contact us as soon as possible at
support@cirevalox.com so our team can assess the situation and work with you toward a suitable solution promptly.

4. Exceptions / Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (if applicable)

  • Custom-made or personalized products

  • Personal care or hygiene-related items

  • Original shipping fees paid at checkout

We are also unable to accept returns for:

  • Sale or clearance items

  • Gift cards

If you are unsure whether a specific item qualifies for a return, please contact us before submitting your request.

5. Exchanges

At this time, we do not offer direct exchanges.

The fastest way to receive a different size, color, style, or replacement item is to:

  1. Return the original item once your return request has been approved

  2. Place a separate new order

This method helps reduce unnecessary delays in order processing and delivery.

6. European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your purchase within 14 days without providing a reason.

Returned items must:

  • Be unworn, unused, and kept in their original condition

  • Include all original packaging and tags

  • Include valid proof of purchase

7. Refunds

Once your returned item has arrived and been inspected:

  • We will notify you whether your refund request has been approved or denied

  • If approved, your refund will be issued to your original payment method within 10 business days

Please note:

  • Your bank or credit card company may need additional time to process and display the refund

  • If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@cirevalox.com

8. Refused Shipments & Dispute Resolution

If you need to cancel an order or request a refund, please contact us immediately at
support@cirevalox.com

Please do not initiate a chargeback with your bank before allowing us the opportunity to review and resolve the matter, as this may substantially delay the resolution process. We are committed to handling valid order and refund concerns directly, fairly, and efficiently.

9. Late or Missing Refunds

If your refund has not yet been received:

  1. Check your bank account once more

  2. Contact your credit card provider, as refund processing times may vary

  3. Contact your bank to determine whether the refund is still pending

If you have completed these steps and your refund still has not appeared, please contact us at support@cirevalox.com

10. Return Address

You must obtain a return shipping label from us before returning any item.

IPGS (Hong Kong) Limited
UNIT G15, TIN HAU APPLE SOLO, 14 KINGS ROAD, TIN HAU, HONG KONG