Shipping policy

The Cirevalox Promise

At Cirevalox, we believe a reliable shopping experience starts with attentive service.
Every order is handled carefully from the moment your purchase is placed until it arrives at your door.
To reduce unnecessary waste while keeping our prices reasonable, many of our jewelry and accessory products are fulfilled through our trusted global distribution partners, who specialize in handling quality jewelry pieces. This allows us to provide thoughtfully selected, stylish items while maintaining efficient order fulfillment.

1. Order Processing & Shipping Fee

Before an order is shipped, it is reviewed to help confirm that it meets our quality standards.

  • Processing Time: 1–3 business days

  • Shipping Fee: FREE Standard Shipping on all orders over $59.00.
    Orders under $59.00 are charged a flat worldwide shipping fee of $5.99.

Please Note:
During peak shopping periods, including holidays and promotional campaigns, processing may take up to 5 business days.

2. Estimated Delivery Times

Because some Cirevalox jewelry and accessories may ship from our global partner facilities, delivery estimates may vary slightly depending on your location.

Region Estimated Delivery Time
United States 8–15 Business Days
Canada / UK / Australia 11–16 Business Days
Rest of World 13–18 Business Days

Thank you for your patience while your Cirevalox order is on its way to you.

3. Order Tracking

Once your package has been shipped, you will receive a shipping confirmation email with your tracking number.
Tracking Updates:
Please allow around 1–3 business days for tracking details to appear after the shipping label has been created. If tracking does not immediately display movement, this does not necessarily indicate that your package is no longer in transit.

4. Customs, Duties & Taxes

International orders are shipped DDU (Delivered Duty Unpaid).
This means:

  • Any customs duties, import taxes, or additional charges imposed by local authorities are the responsibility of the customer.

  • Cirevalox is not responsible for delays caused by customs inspections or clearance procedures.

  • Customs fees are uncommon for many jewelry and accessory shipments, but applicable rules and charges may differ by country.

5. Order Changes & Cancellations

We begin preparing orders shortly after they are submitted.
If you need to change your shipping address or request cancellation of an order, please contact us at:
support@cirevalox.com
within 12 hours of placing your order.
Once processing has begun, we may no longer be able to modify or cancel the shipment.

6. Lost or Damaged Packages

Your satisfaction matters to us.
Damaged Items
If your order arrives damaged:

  • Please provide clear photos within 72 hours of delivery.

  • We will arrange a free replacement as soon as reasonably possible.

Lost or Stolen Packages
Cirevalox is not responsible for packages reported as lost or stolen after carrier tracking confirms the shipment as “Delivered.”
If the tracking status shows delivery but you cannot locate your package, please:

  1. Check with neighbors or other members of your household.

  2. Contact the shipping carrier promptly to file a claim.

We are happy to provide the tracking information required to assist with your claim, but refunds cannot be issued for orders that the carrier confirms were successfully delivered to the shipping address provided with the order.
If you have any questions regarding shipping, please contact us at
support@cirevalox.com